Account Deactivated (10yr Contributor, Large Portfolio) - No Support Response

Updating this thread: It is now exactly three months since my contributor account was deactivated (March 17th). I have still not received a single response from Adobe Support through any channel (appeal form, email, live chat). The silence is deeply concerning. Is there anyone from @AdobeStaff who can acknowledge this extreme delay and provide any information at all?

Hello again everyone,

Just wanted to follow up on this thread as it has now been well over two months (since March 17th) that my Adobe Stock Contributor account has been deactivated, and unfortunately, I still haven't received any substantive response from Adobe Support despite numerous attempts through all official channels.

I'm curious to hear from other contributors who may have experienced similar long deactivation periods with a lack of communication from support:

1. How long did you typically have to wait before receiving a meaningful response or resolution regarding your account status?
2. Were you eventually able to get your account reactivated? If so, what steps or channels proved most effective for you?
3. Did Adobe provide specific reasons or details about the content that caused the issue once they did respond?

Any shared experiences or insights would be incredibly helpful as I navigate this challenging situation. It's becoming quite disheartening to be in this limbo for so long without any clear path forward.

Thank you for any input!

Just politely checking in on this thread. It's been nearly two months since my account deactivation (March 17th), and I'm still awaiting a response from support regarding my case.

I understand reviews can take time, but the complete lack of information and feedback from contributor support is very concerning.

Perhaps someone from Adobe Staff could at least indicate if there are any general expected timelines for reviewing Gen AI related appeals currently? Or confirm that my case is indeed in the queue for review?

Also, a question for fellow contributors who might have faced similar situations recently:

How long did you typically have to wait for a substantive response from support after your account was deactivated? It would be helpful to get a sense of current wait times.

Are there any other steps I can take during this long wait, besides patience?

Thank you for any insights or updates!

Thank you both, @daniellei4510 and @430868_C , for your quick replies and clarification. I understand your role as volunteers and that you can't directly access or influence my case. I appreciate you confirming I've followed the standard procedures. I'll continue to wait for an official response from Adobe Support. Also, apologies - it seems my original post was auto-translated into Russian incorrectly when I published it. For clarity for any Adobe Staff or others reading, here is the original English text I intended to post:

Hello everyone, Hoping to get some advice from the community or assistance from Adobe reps here. My Adobe Stock Contributor account was deactivated on March 17th (understood to be related to Gen AI guidelines).

I submitted an official appeal via the website form right after it happened, used the 'Contact Us' form available via my contributor account page (which is currently deactivated), and have also emailed support (contributor-support@adobe.com) several times since then. Unfortunately, it's been over a month now with no substantive feedback received, only automated acknowledgements. I've been an Adobe Stock contributor for 10 years and have built up a fairly substantial portfolio over that time (around 50,000 footage clips and 60,000 AI images).

I truly value the platform and have always aimed to work within the rules. I'm ready and willing to correct any issues if I can just get feedback on what the specific problems are. Is there any chance an Adobe Staff member here or one of the experienced moderators could possibly help clarify the status of my case or advise on how to actually get a response from the Contributor Support team?

Any help or advice would be greatly appreciated. Thank you!

There is really nothing this community of contributors can do to assist in resolution of your case. You have taken all the necessary steps, and there's nothing else to do but wait for a response to your appeal.

You've done all that you can do (though note that sending follow-up emails to Adobe will not help your case). We are contributors like yourself and can not be of assistance. You will simply need to continue waiting until Adobe responds.