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UZAIR33368312lvdq
Participant
April 6, 2024
Answered

account deactivated

  • April 6, 2024
  • 2 replies
  • 2517 views

my adobe stock account has been deactivated when ever i have tried to mail from contact us link only reply from adobe stock is 

Hello UZAIR,
 

Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines.

 

If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html

 

 

Regards,

 

Adobe Artist Relations

This topic has been closed for replies.
Correct answer daniellei4510

Your only option to to wait for Adobe's decision whether to re-activate your account or ban it permanently. If you did nothing wrong, they will open your account. You will hear back from them eventually but it could take days or even weeks while they investigate. A ticket was created when you first responded to the Contact Us link. There is no need to do it more than once. You are only delaying their response. and creating more work for the investigative team. Meanwhile, read the Content Submission Guidelines to help you determined what you did or might have done wrong.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 6, 2024

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity.
2) Content spamming or fraud.

3) They received an official infringement complaint or "take down" notice.
4) Suspected violation of Stock Contributor User Terms (see below).
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

Wait 30 business days for a reply.  Check your email spam folder.  Be patient & cooperate if they request additional information.
Meanwhile work on other projects. Submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    daniellei4510Community ExpertCorrect answer
    Community Expert
    April 6, 2024

    Your only option to to wait for Adobe's decision whether to re-activate your account or ban it permanently. If you did nothing wrong, they will open your account. You will hear back from them eventually but it could take days or even weeks while they investigate. A ticket was created when you first responded to the Contact Us link. There is no need to do it more than once. You are only delaying their response. and creating more work for the investigative team. Meanwhile, read the Content Submission Guidelines to help you determined what you did or might have done wrong.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
      U
      UZAIR33368312lvdqAuthor
      Participant
      April 6, 2024

      whats is reason for deactivating my account

      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      April 6, 2024

      We have no idea. We are contributors like yourself. Wait until you hear back from adobe. It could be for any number of reasons. Just curious: Do you submit AI?

      Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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