Account deactivated

16 replies
1223 views
Translate

I have sent an email to contributor-support@adobe.com and at first they sent me an email stating that I had committed some infraction (I still don't know which one) and that I had to fill out a form (https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk) to which I have never received a response and now I am not receiving any information by email either. Any advice on what to do to talk to them and recover the account?

AbamboCorrect answer

Community Expert

You need to wait. Adobe will eventually come to a conclusion. However, Adobe answers requests and tells you what infractions you have committed. Somewhere in the process, you did get an e-mail with your infraction called out.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

You need to wait. Adobe will eventually come to a conclusion. However, Adobe answers requests and tells you what infractions you have committed. Somewhere in the process, you did get an e-mail with your infraction called out.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

ferdel99Author

Participating Frequently

They said "Your account has been blocked for submitting content that violates Adobe Stock submission guidelines, or for activities that violate the Adobe Stock Contributor Terms, on the basis of internal review of your content and account"

I ask them specifically what but I don't receive any answer.

Translate

Abambo

Community Expert

When did you ask for a precision? They answer other people, so they will answer you.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.