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Participant
July 18, 2026
Question

Account Deactivated for 2 Years – Need Assistance Escalating Ticket Case #00440444

  • July 18, 2026
  • 3 replies
  • 20 views

Hello Community Experts and Adobe Staff,

I am writing to ask for advice or internal escalation regarding my Adobe Stock Contributor account, which has been deactivated for two years.

I previously submitted multiple formal appeals through the "Contact Us" portal over this period but have never received an email response or a final determination regarding my account status. My original support ticket/case number is #00440444

I have always aimed to follow the Contributor User Terms. Since it has been two years without communication, I would be incredibly grateful if an Adobe employee moderator could look into this ticket case to see if a final review can be made.

Thank you for your time.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 18, 2026

    As ​@Jill_C said, nobody from Adobe will see your post in this user-to-user forum.

    After 2 years, I think it’s safe to assume your account was permanently terminated. The reasons for permanent termination are described in 1) Contributor User Guide and 2) Contributor Terms of Agreement.

    1. https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/account-submission-guidelines.html
    2. https://wwwimages2.adobe.com/content/dam/cc/en/legal/servicetou/Adobe-Stock-Contributor-Agreement-en_US-20240618.pdf

    Surely you’ve joined other services by now. Why not just keep working with them?

     

    Good luck.

     

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    July 18, 2026

    The forum is rarely visited by Adobe staff, so your plea is unlikely to come to their attention here. After 2 years, I think you can assume that your account has been permanently closed. It’s unfortunate that Adobe chose to never communicate with you on that subject; it seems to happen all too often.

    Jill C., Forum Volunteer
    daniellei4510
    Community Expert
    Community Expert
    July 18, 2026

    I would say that after 2 years and multiple appeals, your association with Adobe as a contributor has permanently ended and you should look into submitting to other stock sites if you have not already done so.

    Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.