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lucas comba
lucas comba
Participant
March 25, 2026
Answered

Account deactivated for "suspicious activity" after first payout request

  • March 25, 2026
  • 2 replies
  • 109 views

I am writing to formally appeal the deactivation of my account. On February 5th, I was notified of 'suspicious activity,' but I have not received specific details regarding any violation.

I believe this flag might have been triggered by my recent payout request to my Payoneer account. I want to confirm that both accounts belong to me and I am happy to provide identity verification, tax forms, or bank statements to prove that the funds and the withdrawal request are legitimate.

My account was performing well with organic sales, including a recent top-selling aerial asset (beach/ocean water) that earned USD 10.30 in a single day. I have always operated in good faith and I believe this deactivation is an error in the automated system. I am willing to provide original RAW files to verify the authenticity of my portfolio. Please review my case to reinstate my contributor status

      Correct answer RALPH_L

      You are not addressing Adobe here in this forum so it is obvious that it is the improper way to appeal. You are given a “contact us” link when you try to log in to your account. You need to use it. Then wait. You can do nothing else. The review time can take several weeks. 

      2 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 25, 2026

      Nobody in this user-to-user community can help with account matters. That’s a private matter between you and Stock Contributor Support.

      https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html  

       

      If they detected suspicious account activity, your user account will be blocked while they complete their investigation.

       

      Be patient. Work on other projects. Feel free to submit content to other services.

       

      Good luck.

       

      Nancy O'Shea— Product User & Community Expert
        RALPH_L
        Community Expert
        RALPH_LCommunity ExpertCorrect answer
        Community Expert
        March 25, 2026

        You are not addressing Adobe here in this forum so it is obvious that it is the improper way to appeal. You are given a “contact us” link when you try to log in to your account. You need to use it. Then wait. You can do nothing else. The review time can take several weeks. 

          lucas comba
          lucas combaAuthor
          Participant
          March 26, 2026

          Hello, thank you for your response. I’m also writing here because I understand that there are moderators on the forum who can review the case and take action on the matter. Thank you very much for taking the time to reply. Best regards.

          Cosmic Studio
          Cosmic Studio
          Inspiring
          March 26, 2026

          I think these moderators deal with other things, like asset refunds, for example.

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