Account deactivated — more than a month without a substantive response | Case ADB-47258698-F1J1

Hello,

I am requesting assistance with an unresolved account deactivation and an outstanding payout that I have not received.
On September 25, 2026, Adobe Contributor Relations acknowledged my appeal and assigned case number ADB-47258698-F1J1. Today is November 3 — 39 days later — and I have still not received a substantive response, an explanation, or an update on the review.
My Adobe Stock Contributor account was deactivated for “suspicious activity.” The notification linked to the Submission Guidelines but did not identify any specific activity or violation. I requested clarification and a manual review, but so far I have received only the automated case acknowledgement.

The situation is affecting both my existing earnings and my ability to earn further income:
- A payout was initiated, but the funds never reached my payment account. They may have been returned to Adobe, but I cannot confirm their current location or status.
- My portfolio of stock videos and images remains unavailable.
- As a result, I have neither received the earnings included in that payout nor been able to generate new sales through my portfolio.

I am not aware of any activity on my account that would violate Adobe Stock’s rules. I have not knowingly engaged in manipulation of downloads, sales, search rankings, or payments. I am ready to provide identity verification, original source files, and any relevant documentation through an official private support channel.
I understand that community members cannot remove account restrictions and that account-specific information should remain private. However, after more than five weeks without a substantive response, I respectfully ask an Adobe staff member to help check my case and escalate it to the appropriate Contributor Relations team.

Please help me obtain:
- Confirmation that my appeal is still open and being reviewed.
- A manual review and clarification of the grounds for deactivation, to the extent possible.
- A substantive response or an estimated timeframe for one.
- A trace of the missing payout, including confirmation of whether it was returned to Adobe and credited back to my contributor balance.
- Instructions on how I can receive my outstanding earnings while my account remains deactivated.

The prolonged lack of communication leaves me unable to resolve either the account restriction or the missing payment. I would appreciate a response through my existing support case.

Case number: ADB-47258698-F1J1
Appeal acknowledged: September 25, 2026