Account deactivated upon payout — Need help reopening closed Case ADB-46841255-R0M3

It’s crazy that so many people have experienced this exact same issue.  After I requested a payout last month, they sent an email saying my account was deactivated due to “suspicous activity” then the same auto response emails with no help.  How can there be no one to actually talk to, even just in back and forth emails?  After all the work and time we put into helping them make more money as well as paying them every month for years….like a slap in the face.

I hope you contacted the proper channel from the link in your contributor portal.

Adobe Customer Care (online chat) is for customer product & billing issues only. They have no interaction with the Stock Contributor Relations Team. Those are entirely separate divisions.

Hi, could you clarify exactly what you mean by “the ticket was automatically closed”?

As far as I remember, contacting Contributor Support after an account deactivation generates an automated email. This email says that we can fill out a form to appeal the account deactivation.

Appeals can take weeks or even months to receive a response, and we don’t receive a confirmation that the appeal was submitted or received after sending it.

Based on what little we know, I’m leaning in one of two directions:

1. Geo-restrictions. There’s nothing anyone can do until the regional blocks are lifted.
2. Serious TERMS violation(s), resulting in automatic termination of the account. See below. 

• https://helpx.adobe.com/stock/contributor/content-policies-guidelines/content-policies/content-submission-requirements.html
• https://www.adobe.com/go/contributor-agreement

If your case was closed immediately, it sounds like you’re a free agent now. 

What was in the email you received when your account was first blocked? 

That might shed some light on this.

The email might work, but the agent was incorrect in sending you here, as we are all contributors and cannot be of any real assistance. Did you get an explanation as to why your account was disabled to begin with? There are some terms violations that are considered serious enough that accounts are closed permanently.