Account Deactivation Experience: No appeal confirmation and a total lack of communication

Hello everyone. I would like to share my experience.

I have been an Adobe Stock contributor for several years, working hard and consistently uploading content until April 17th. On April 17th, my account was suddenly deactivated without any warnings or explanations. It simply said to contact support.

Of course, I immediately reached out to support, but I only received an automated email with a ticket number. At the bottom of that email, there was a link to submit an appeal. I submitted the appeal, but here is the issue: while a regular support request at least gives you a ticket number (so you know it’s in the system), the appeal process provides absolutely nothing. No confirmation, no tracking number. I don't even know if I submitted it correctly, if I need to do something else, or if I just need to wait. I don't have my account deactivated every day, so I simply don't know these nuances.

If someone had reached out to ask for clarification or requested that I change something in my workflow, I would have gladly cooperated. I would have provided any necessary documents or, for example, changed my approach—uploading more of one type of content and less of another, if that was the issue.

But instead, there is just complete silence. No answers to anything. It is already a huge shock when the account that provides your main source of income is suddenly blocked, but on top of that, no one even wants to talk to you.

The most frustrating part is that if I contact Adobe product support (for Photoshop or Premiere, for example), they reply within an hour! But they just tell me: "Sorry, we handle software, not contributor issues."

I hope that over time this will change and the company will maintain communication with contributors, because this kind of treatment is frankly offensive. I really hope my situation will be resolved someday, because this uncertainty is incredibly upsetting.

Best regards, Vladyslav Kapusta