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Account disabled

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Good afternoon everyone!

Can anyone help me?

I went to access my sales dashboard today and received the following message. Has anyone experienced this and know how to resolve it?

I had just over 300 downloads

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daniellei4510Correct answer

Community Expert

We are contributors like yourself and cannot be of assistance. Click on the Contact Us link as instructed and ask for more information as to why your account was disabled. Adobe will get back to you, but it can sometimes take awhile, depending on the number of investigations going on at a given time.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

RALPH_L

Community Expert

Follow the instructions and use the "contact us" link.

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Nancy OShea

Community Expert

Adobe likely detected some suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to artificially boost sales or bypass submission limits.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Be patient. It may take several weeks for an investigation. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

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Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Did you check your email as indicated on that screenprint? Check your spam folders too. Use the Contact Us link to reach out to Adobe for additional information. It's possible that your account will be reinstated after they have completed their investigation. Or it's also possible that it could be permanently suspended if they determine that they have been egregious violations of the T&C's. Either way, it could take days, weeks or even long for final resolution.

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Jill C., Forum Volunteer

daniellei4510

Correct answer

Community Expert

We are contributors like yourself and cannot be of assistance. Click on the Contact Us link as instructed and ask for more information as to why your account was disabled. Adobe will get back to you, but it can sometimes take awhile, depending on the number of investigations going on at a given time.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

B

Brugnaro36180973eb5yAuthor

Participant

I know this, but this thread is making me upset right now.
You produce work for hours and days. You're selling products.
Your account has been suspended and it's not your fault?
You are the one who does penance when the problem is something else.

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Worker404

Inspiring

I'm sorry for what happened to you, but here no one will be able to reactivate your account.

People here are contributors like you, they can just share advice.

All you can do, and the only hope to recover your account, is to contact the Adobe Stock team itself via "Contact Us".

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