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xistudio
Participant
October 10, 2024
Question

Account is blocked, can I reopen a new account ?

  • October 10, 2024
  • 2 replies
  • 241 views

Hi everyone

 

My one year plus account (AI images) is deactivated today, I wrote an appeal to Adobe Contributor Relations and get replied that they have decided not to reinstate my account due to ongoing violation of our Terms. Actually I'm quite surprise that they get me back almost instantly as I see many cases in the community that they have waited for months to get reply.

I want to know, at this point what can I do ? Can I still appeal the decision ? Or I have to reopen a new account ?

 

Can I have a new account after my account is deactivated ?

 

Thank you

 

 

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2 replies

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 10, 2024

The message says "ongoing violation" which seems to indicate that this was not the first time your account was blocked. If you haven't learned how to stay within the guidelines and T&C's, don't both opening a new account. 

Jill C., Forum Volunteer
X
xistudioAuthor
Participant
October 10, 2024

That's weird, this is first time my account is blocked since I create the account last year

X
xistudioAuthor
Participant
October 10, 2024

And I never received any warning email regarding violation of rules and regulations before

RALPH_L
Community Expert
RALPH_LCommunity Expert
Community Expert
October 10, 2024

If you open a new account, you will be blocked when Adobe discovers your action. You must wait for Adobe to complete their review.

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