Account marked as Inactive by mistake (Form submission error) - Please help

Question

Hello,My primary contributor account (********) has suddenly been marked as "Inactive" due to a "multiple accounts" misunderstanding after I updated my security details today.I tried to use the official "Contact Us" form, but the website keeps throwing a red error banner: "We are sorry, there was an error submitting your case." *********** is my ONLY active account where my PayPal and W-8BEN tax forms are linked. I would like to permanently close the duplicate Gmail-associated contributor profile and reactivate my primary QQ email account.Could any Adobe Staff/Moderator here please help escalate this to the review team? Thank you so much! [Personal Info removed by moderator]

Nancy OShea · Answer

This is not Adobe. It’s a user-to-user forum.

Nobody from Adobe will see this post.

You would need to request an exemption to have multiple user accounts. Otherwise, they are not allowed.

https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/request-exception-multiple-contributor-accounts.html

Contact the Contributor Relations Team directly. This is not the same as Adobe Product Support.

https://helpx.adobe.com/stock/contributor/get-started/manage-your-account/contact-contributor-support-team.html

Good luck.

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