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Dreamy_Moonbeam22c3
Participant
Nov 3, 2026 6:33 PM UTC
Question

Account permanently suspended

Hey guys,

Today, my account was permanently suspended following the second deactivation due to a “violation of the Terms of Service.”

In both cases, no real reason was given that was even remotely understandable. I only received copy-and-paste responses about “suspicious activities,” without any specific details.

Both times, my account was suspended while I was in the process of making a withdrawal.

 

In total, I’ve been offering my images through Adobe for 6 years, and within 2 months, my account was suspended without any reasonable explanation.

 

Has anyone else experienced the same thing, or do you have any idea how I can get a real answer? Regular support seems completely uninterested in even giving me a chance to clear my name.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Nov 3, 2026 9:03 PM UTC

    By definition, “suspension” is temporary; “termination” is permanent. 

    Account “deactivation” can be either temporary or permanent. 

     

    TERMS violations are thoroughly covered in the links below. 

     If you haven’t already, submit to other marketplaces. 

     

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    Nancy O'Shea— Product User & Community Expert
    Cosmic Studio
    Cosmic Studio
    Inspiring
    Nov 3, 2026 7:45 PM UTC

    Hi, does the email state that your account was deactivated, or permanently deactivated? I ask because your situation is a bit unusual compared to the cases we typically see here on the forum.

    Generally, deactivations happen due to 'Suspicious Activity' or a 'Terms Violation', and contributors only find out if the ban is permanent after submitting an appeal.

    Could you share a few more details? I believe you might still have the chance to submit an appeal.

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    Dreamy_Moonbeam22c3Author
    Participant
    Nov 3, 2026 8:49 PM UTC

    Sure. I actually contacted them both times using the appeals form.
    Ultimately, their main point is that I violated the terms of service because my sales are linked to suspicious activities. In my original message, I actually forgot to mention that connection. Thanks for reminding me again.

    The response to my second appeal form was that reactivating my account is no longer possible.
    Both times, I tried to figure out through my messages what exactly the problem might be. I wanted to find out how the problem could be resolved in the future, but none of my questions or suggestions were addressed.

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