Participating Frequently

Question

Account reactivated - reason

Forum|Forum|21 days ago
September 21, 2026
20 replies
214 views

Good evening,

After my account was suspended due to suspicious activity, I was able to regain access to my account because Adobe accepted my appeal.

I submitted another support ticket requesting a detailed explanation, as I am certain I did not engage in any fraudulent activity.

The support team told me they cannot provide me with any further information.

I’m wondering, if I didn’t do anything myself and bear no responsibility, how can I protect myself from any future fraud?

I am fully available to assist Adobe, but I don’t understand what happened.

Some of you mention purchases made with stolen credit cards.

But what can I do?

Unless I’m being accused of stealing a credit card and purchasing my own content fraudulently!?

Has anything like this ever happened to any of you?

I’m really worried.

The only thing I did three months ago was change the email address on my PayPal account (the same email as my contributor account). The first payment went through successfully (June 2026), while the second was canceled when the account was deactivated.

Please help me.

I don’t want to flood the team with too many requests and overwhelm them.

Thank you for your help.

G

M

Madeleine2182

Inspiring

Congrats on getting your account back. Adobe unfortunately won’t provide any information on what the irregular sales were or what you can do to prevent them in future. It’s very frustrating.

I don’t feel the problem is the suspensions, I’d be fine with accounts being down temporarily while Adobe deal with any fraud, it’s how long the reviews are taking. Most people are waiting at least a month to hear anything, it’s losing revenue for both the contributors and Adobe.

I’m now on my 3rd suspension in just a few months. Each time my account is down for 4-6 weeks then live for 2-3 weeks and suspended again. It’s always for irregular downloads that I have no control over.

Changing password is a good suggestion, I’d not thought to do that.

LIUDMILA333

Participant

Hi! Glad to hear your account was reactivated! Could you please share how long the appeal process took from the moment you submitted the form until your account was restored? Thanks in advance!

Nancy OShea

Community Expert

It varies. Some cases are settled in a few weeks while others can take several months. One person’s experience is not the same as another’s.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

But what can I do?

============

Nothing. If you find a way to stop fraud, please share your solution with us.

Stolen credit card purchases cost global banks, merchants and sellers like us over $33.8 BILLION last year.

That’s the world we live in, sadly.

Nancy O'Shea— Product User & Community Expert

G

gianlucas56308676Author

Participating Frequently

ok I understand your thoughts. If I can’t do anything, Adobe can’t say “next time we will terminate your account”

It’s not my fault.

They are hitting the wrong people.

We are only working ...

ZALEZPHOTO

Legend

You’re asking questions that are valid and very concerning to many of us.

I stay logged in the web browser on my iPhone and MacBook, then once in a while get kicked out and re login. When I travel I don’t upload, and don’t use a VPN. And under no circumstances do I allow anyone to access my Adobe apps from their own devices.
Obviously doing everything by the book, other than that I don’t know what we can do.

im glad you got reinstated, hopefully that’s done, and some day soon Adobe will give us a clear update addressing this problem.

ZALEZPHOTO

Jill_C

Community Expert

There’s really nothing you can do to evade being the victim of a bad action, except the usual protections of keeping your password secret and not logging in on any insecure, public networks.

Jill C., Forum Volunteer

G

gianlucas56308676Author

Participating Frequently

I can change my password...it's simple.

But this can not resolve the issue.

Why should they buy my contents?

What I'm asking is "why doesn't team tell me what happened?"

Maybe they could say "oh man, don't worry, it wasnt happened because of you"

I don't know, guys…

Nothing happened in 6 years...now I'm really scared

daniellei4510

Community Expert

I’m sure Adobe will remain mum on the issue. And trust me, if it was something YOU did, I doubt you would have had your account reinstated. Fraudulent activity by contributors themselves (buying their own assets to improve search results, for example) is a major violation of terms.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

daniellei4510

Community Expert

Your Adobe account password.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

G

gianlucas56308676Author

Participating Frequently

I did it.

Can you explain to me how changing a password can prevent a scammer from stealing someone else’s credit card and fraudulently purchasing my content? I’m sorry, but I don’t understand.
I want to help the community, Adobe, customers, and of course myself, fight all forms of fraud. I’m working hard to achieve this.
I’ve invested a lot of money in video equipment to produce high-quality content. I’m really frustrated.

daniellei4510

Community Expert

Changing your password was merely a suggestion. Your assets may have been purchased with a stolen credit card. I assume if Adobe can’t figure out how to stop this kind of fraud, there is nothing much we as contributors can do to prevent it unfortunately.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

daniellei4510

Community Expert

Outside of possibly changing your password (which may or may not have had anything to do with the fraudulent activity), there is really nothing to be done.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

G

gianlucas56308676Author

Participating Frequently

I changed my email address on my paypal account …

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