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Participant
October 19, 2026
Question

Account Review Pending — Escalation Request for Case ID: ADB-47282555-N3G6

Hello Adobe Stock Team and Moderators,

I am reaching out to request assistance with an ongoing review for my Adobe Stock Contributor account.

Nearly 3 weeks ago, my account was suspended due to an automated household/IP overlap detection. My mother and I are legitimate co-creators sharing the same household in Georgia. We were using a shared laptop and home Wi-Fi network, which triggered the automated system.

Current Status & Actions Taken:

  1. Submitted a detailed web form response explaining the situation and confirming that we have separated hardware and agree to close any unused profiles.

  2. Reached out to Customer Care today and logged an official support request under Case ID: ADB-47282555-N3G6.

  3. We have a complete identity verification package ready for immediate submission: government IDs, live selfies with handwritten notes, and family photos.

Could a moderator or Staff member please help escalate Case ID: ADB-47282555-N3G6 to the Adobe Stock Compliance Team so we can submit our verification documents?

Thank you for your time and help!❤

2 replies

RALPH_L
Community Expert
Community Expert
October 19, 2026

Join the club! There s nothing you can do but, wait.

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daniellei4510
Community Expert
Community Expert
October 19, 2026

Adobe does not participate in this forum. You have a case number. Your only option now is to continue waiting until Adobe completes their investigation, which, unfortunately, can take weeks or even months.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.