Account Suspension and Launching a New Account

Question

About a month ago, my Adobe Contributor account was blocked due to the creation of multiple accounts. I contacted Adobe through their "Contact Us" option for a resolution, and received a response saying that my account was blocked due to the detection of multiple accounts and to wait until the investigation was completed. However, there has been no progress for over a month.

I always adhered to the guidelines, and when creating multiple accounts, I believed I had confirmed with Adobe's support that there would be no problem. Nevertheless, I regret causing inconvenience to Adobe.

Being an Adobe Contributor is very important to me. I am considering deleting my current account and starting over with a new one. However, with Adobe conducting an investigation into multiple accounts, I am unsure whether I should proceed with creating a new account or wait for the investigation to conclude. I also wonder if the investigation is genuinely being conducted and if I will receive a conclusive email.

Should I start over by creating a new account, or should I wait for the results of the investigation?

Jill_C · Accepted Answer

I think you must wait for the current investigation to be concluded. Opening up yet another account could result in that new account also being suspended.

sixhaunt · Answer

Just wait. Those of us that have blocked accounts for AI images have been waiting 1-4 months and people eventually get unblocked so just check back every now and then. 1 month is nothing compared to what many people are facing right now and there's so many blocked accounts with total of tens of millions, if not more, images that they need to re-review. Mine has 60,000 images for example and I have spoken to dozens of individuals with roughly the same amount that are waiting for the review to conclude and get their accounts and livelihoods back. The forums are constantly seeing people with blocked account too and very few people are having it reviewed in a very timely manner.

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