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athletic_neighbor5C4A
Participant
October 10, 2023
Answered

Account Validation

  • October 10, 2023
  • 2 replies
  • 363 views

Hello Adobe Support, I have received email saying "account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice"

 

May I know how much maximum time is required for investigation and further notice?

 

 

This topic has been closed for replies.
Correct answer Abambo

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

 

Investigations take between a few days and many months. There is no way to know the length of an investigation.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
October 10, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

 

Investigations take between a few days and many months. There is no way to know the length of an investigation.

ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
RALPH_LCommunity Expert
Community Expert
October 10, 2023

There is no answer we can give you. Adobe has already provided you with everything they are willing to give you.

1: Irregular sales activities were determined.

2: According to the terms that you agreed to, Adobe can block your account.

3: Your account will remain closed until further notice.

Until further notice means: you have to wait! Otherwise they would have said, for example, two months.

Have patience. Use the time to prepare new images and determine what activities caused the blockage.  

A
athletic_neighbor5C4AAuthor
Participant
October 10, 2023

I have already read the terms, the email shows the doubts only for Irregular Sales, as Sales are totally managed by Adobe itself we can't manage sales. 

 

It is to mention that I am from Pakistan and Online Lisence Not available in lur region by the Adobe how could it is possible we can make irregular sales?

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 10, 2023

Users have been known to employ various tactics to falsely boost the sales in their account, including licensing their own content, opening up multiple free trial accounts to license their own content, getting friends to license their content and engaging the services of other scammers who will inflate your sales for a fee. When Adobe detects any such pattern of sales, they suspend the account during investigation. We have no way of knowing how long it will take to review your account.

Jill C., Forum Volunteer
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