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April 1, 2020
Question

Account validation issue

  • April 1, 2020
  • 1 reply
  • 259 views

Hello,

 

I have this problem for almost 2 days, this message: "Your account has a validation status issue. You should Contact us."
and I can't do anything on the screen, except accessing Adobe ID settings.

 

I sent a message to the "Contact us" link, but no answer.

 

What I should do next ? What is wrong ? How can I validate and what to validate ?

My user name is : ajgortee

 

Kind regards

 

Md Ajgor Hossain

 

This topic has been closed for replies.

1 reply

jacquelingphoto2017
Community Expert
Community Expert
September 8, 2020

Hi Mdajgor,

Please check your inbox, or spam folder for correspondence that was sent to you when your account was blocked. 

Sorry to say, there is no other way we can help from the forum. You will have to communicate directly with Adobe about account matters.

 

Regards

JG

Abambo
Community Expert
Community Expert
September 8, 2020

Hi Jacquelin, that was some 5 month ago...

ABAMBO | Hard- and Software Engineer | Photographer