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November 9, 2022
Question

Account Validation Issue

  • November 9, 2022
  • 2 replies
  • 163 views

My adobestock account has been temporarily suspended???

What is the solution?

Will I be given one last chance to correct my mistake???

Expert advice is coming.

Thank you.

This topic has been closed for replies.

2 replies

Jill_C
Community Expert
Community Expert
November 9, 2022

Others have reported here that they were able to re-open their accounts after discussing with Adobe. I suppose if you can provide compelling evidence that the images in question truly are yours, you'll be reinstated. I don't think claiming it was a "mistake" will help your case. The Adobe T&C's on this issue are quite strict and unforgiving. Their reputation as a reliable, trustworthy stock image provider is at stake.

Jill C., Forum Volunteer
Legend
November 9, 2022

Using other people's art is not a mistake, it is stealing. You were given an email address to contact. You must do that. Posting here does nothing, because Adobe will not discuss your personal details in public.

 

Adobe have (rightly) zero tolerance for stolen art. (I would hope they do more to punish it). But if you can make a good case that it was really your art after all, maybe you will get your account back. Do not delay.