Participating Frequently

Question

Account validation issue

Forum|Forum|3 years ago
January 21, 2023
13 replies
483 views

Hello! Please help me I get this 2 days ago:

"Account validation issue

Your account has a validation status issue. You should Contact us."

You approved my id, and my tax form, and some of my works...and i already have sales

then today when I am logged in, and go to sell, or try to upload my new works I see this :

"Account validation issue. Your account has a validation status issue. You should Contact us."

https://contributor.stock.adobe.com/en/account-issue

What is this, what is the problem, please help me,

I am waiting for your anwser!

Many thanks,

This topic has been closed for replies.

Abambo

Community Expert

I'm locking this now, there is nothing that can be said here that will help you. Direct Message me, when you have news from Adobe that you want to post for the community to know.

ABAMBO | Hard- and Software Engineer | Photographer

T

Test Screen Name

Legend

And don't wait. This can lead to being blocked, losing your account and sales forever. There are many possible reasons, only Adobe can tell you.

R

RoutingAuthor

Participating Frequently

THey don't respons on chat support, really don't know how to contact them

T

Test Screen Name

Legend

No. Not "chat support". Chat support is for Adobe's customers. Stock suppliers are NOT treated as customers. Suppliers of Stock need to contact Contributor Support using the methods given to you. Or see Need help? (adobe.com)

jacquelingphoto2017

Community Expert

Hi @Routing ,

We are sorry to hear about your plight. You cannot get help from the forum. We do not have access to your account. You need to respond to Adobe using the contact information in the email sent to you. If you do not see it in you Inbox, please check your spam folder.

Best wishes

Jacquelin

R

RoutingAuthor

Participating Frequently

Dear Jacquelin

i have check my inbox and my junk folder, there is no any emails from adobe at all, 100% there is no any emails from adobe

jacquelingphoto2017

Community Expert

Hi @Routing ,

Can you access your contributor page at all. If you can scroll to the end of the page and click on the Contact Us link to send an e-mail via that page. If you cannot access that link follow the instruction here.

Also include that you did not get a correspondence.

Best wishes

Jacquelin

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