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Shafayi
Participant
April 14, 2023
Answered

Account validation issue

Hello, can't believe how this system works but I came top contributors for the week just a week ago and today I am having account validation issue.

 

Is there a way to solve this? Thanks.

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Jill_C
Jill_CCorrect answer
Community Expert
April 14, 2023

You need to contact Adobe directly for info as to how resolve this issue. The forum members are not Adobe employees and have no ability to look into or comment on the status of your account. Are you perhaps a Generative AI contributor? Apparently, some accounts that have assets not properly identified as Generative AI are getting temporarily suspended while a review is underway. 

Jill C., Forum Volunteer
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22 replies

hamayoon32822131x0ir
Participant
October 10, 2023

Sir/mam, I am facing the account login issues because of your mistake.Please do investigate because I am uploading files since 2020.In these year, I never violate any term and conditions. Today, I am facing "validation status issue". Please investigate that who created issues for me without any issues. I already emailed you in which I explained my problem. 3 days ago, I also received email from you, in that email, you said that you suspended my account due to irregular sales but I never violate any term and conditions. I never involved in this type of violation. Please ask your team to solve this problem and thank you for your these kind of services and behaviour.

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George_F
Community Expert
George_FCommunity Expert
Community Expert
October 10, 2023

I would encourage you to read through the rest of this post.  Most of the the replies to the OP also apply to you.

 

Cheers!

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    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    April 14, 2023

    You need to contact Adobe directly for info as to how resolve this issue. The forum members are not Adobe employees and have no ability to look into or comment on the status of your account. Are you perhaps a Generative AI contributor? Apparently, some accounts that have assets not properly identified as Generative AI are getting temporarily suspended while a review is underway. 

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    Jill C., Forum Volunteer
      ShafayiAuthor
      Participant
      April 14, 2023

      I love it (I guess). Sadly this suggests how poorly they handle contributors I guess. Just no explanation and direct suspension. Serves top contributors right for their efforts. 🙂  

       

      Not much hope, but I guess let's wait.

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      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      April 14, 2023

      It's quite possible that a Buyer has reported one or more assets as being of poor quality or non-compliant in some way. Adobe takes such reports very seriously as they want to maintain the integrity of the database. This is not "poor handling of Contributors". We've seen many reports here in the forum of Contributors buying their own work to boost their sales numbers, uploading other's works, or other violations of the T&C's. Some violations get you banned permanently. Some can be resolved. But it takes time.

      Meanwhile, you can search this forum for "account validation" and you will see other reports and responses as to how to solve it. Basically, it involves contacting Adobe directly via the means they advised you on the Account Validation issue page, and waiting for their response as to how to resolve the issue. You should also review the Adobe Stock Contributor Agreement which will help you to understand where you might have gone wrong.
      https://www.adobe.com/content/dam/acom/en/legal/servicetou/Adobe_Stock_Contributor_Agreement-en_US-20160721_1200.pdf

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      Jill C., Forum Volunteer
        George_F
        Community Expert
        George_FCommunity Expert
        Community Expert
        April 14, 2023

        Account validation issues usually means your account has been suspended pending an investigation for violating Adobe Contributor Terms of Use.  The only course of action in this case is to Contact Contributor Support via the link they provided.  Their initial reply should be in a day or two after contacting them, and the following investigation can take a few weeks.  Be patient, and provide any information requested if any.

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