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Participant
August 10, 2023
Answered

Account validation issue

  • August 10, 2023
  • 2 replies
  • 209 views

Dear Vibhuti,

Since your account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice.

When you joined Adobe Stock as a Contributor you have accepted the Terms of Use. Please review the Terms of Use carefully and I’d like to call attention to section 8.1 Termination of accounts.

 

I already sent some emails to them

 

What Should I Do?

This topic has been closed for replies.
Correct answer Jill_C

There's nothing you can do. The notice is quite clear that it will remain blocked "until further notice". Depending on the severity of the issue your account might not ever be restored.

2 replies

Abambo
Community Expert
Community Expert
August 10, 2023

As you already have send e-mails, you need to wait for Adobe to answer. No need to spam their e-mail address. The answer won't come faster. If you were implicated in buying own assets to boost your account, there is no chance to get your account back. If you were not, you will need to wait for the investigation to conclude. Adobe has means to determine what your situation probably is. 

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
August 10, 2023

There's nothing you can do. The notice is quite clear that it will remain blocked "until further notice". Depending on the severity of the issue your account might not ever be restored.

Jill C., Forum Volunteer