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A
Ashir22209836udcr
Participant
October 27, 2023
Answered

account validation issue

  • October 27, 2023
  • 3 replies
  • 370 views

I am 2 years old adobe stock contributor, i get this ( account validation issue ) second time, first time they ublock my account in 5 day, but this time its been 1 month and they didnot even answer my email, i didnot get a single email from adobe support, and i know many contributor telling me they are facing same issue, it was my hard work for year. this is not how you treat your team.

    This topic has been closed for replies.
    Correct answer Jill_C

    It seems likely that your account has experienced suspicious, e.g. illegal, sales once again. The preferred route to contact Adobe is via the "contact us" link on your account. Using the email address does not create a support ticket in their Contributor Support system and may actually delay response. 

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 27, 2023

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
      A
      Ashir22209836udcrAuthor
      Participant
      October 28, 2023

      okk ill wait, Thanks

        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        October 27, 2023

        What was the reason for the first suspension of your account ?

        Jill C., Forum Volunteer
        A
        Ashir22209836udcrAuthor
        Participant
        October 27, 2023
        This
        RALPH_L
        Community Expert
        RALPH_LCommunity Expert
        Community Expert
        October 27, 2023

        As you may already know, we cannot help you. We are not Adobe employees. Hopefully, you did not send an email. The correct communication is to use the contact link that is provided. That way, a ticket number is created. 

        Hopefully, if you do this, you will receive an answer. 

        A
        Ashir22209836udcrAuthor
        Participant
        October 27, 2023

        i've emailed adobe support just like how i did last time

        Jill_C
        Community Expert
        Jill_CCommunity ExpertCorrect answer
        Community Expert
        October 27, 2023

        It seems likely that your account has experienced suspicious, e.g. illegal, sales once again. The preferred route to contact Adobe is via the "contact us" link on your account. Using the email address does not create a support ticket in their Contributor Support system and may actually delay response. 

        Jill C., Forum Volunteer
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