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Participating Frequently
November 20, 2023
Answered

Account validation issue

  • November 20, 2023
  • 2 replies
  • 390 views

I am contributing from 3+ years with 10K plus videos and etc 

2 week back i got some good high sales and submitted withdrawal application 

after that my account has has a validation status issue. 

i have wrote to contact us and support . but got no email from last 5 days 

Can you kindly look in it 

This topic has been closed for replies.
Correct answer Nancy OShea

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

Wait 15 business days before contacting Stock Contributor support again.  An investigation could take several more weeks beyond that.  Be patient & cooperate with them.

 

Good luck.

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 20, 2023

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party,
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

Wait 15 business days before contacting Stock Contributor support again.  An investigation could take several more weeks beyond that.  Be patient & cooperate with them.

 

Good luck.

 

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
November 20, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
ZstockAuthor
Participating Frequently
November 20, 2023

thanks , i have emailed them 16th of november . but no response and got no email that your account have validation issue 

Abambo
Community Expert
Community Expert
November 20, 2023
quote

thanks , i have emailed them 16th of november . but no response and got no email that your account have validation issue 


By @Zstock

Do not use e-mail, use the “Contact-us” link on your blocking screen. E-mails are not guaranteed to come through and do not generate a support ticket. If you have an e-mail address for contributor support, use that only if you get asked to do that.

ABAMBO | Hard- and Software Engineer | Photographer