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Digital_Artist
Participant
November 28, 2023
Answered

Account validation issue

  • November 28, 2023
  • 2 replies
  • 240 views

Adobe is pathetic why i am saying that because they don't any feelings towards the hardwork of arts and artists blocking anyone's without mentioning any reason is something not understandable 

. 2ndly they don't reply on support email Try whatever you want 

.Before blocking or deactivating an account a proir notice should be given bu they don't.

.If an asset is suspicious then don't accept it blocking an account on the time of withdrawal is the most disgusting thing they are doing 

 

[Moderator moved the thread to the correct forum]

    This topic has been closed for replies.
    Correct answer Abambo

    Even that @kglad is correct in his answer, you as a stock contributor are not a customer, and so customer support is not for you. You need to contact contributor support via the link given on your blocking screen.

     

    As for your grievance, you as a contributor, are the sole responsible for the content of your account. Moderation exists to protect the customers of stock from bad assets. Moderation is not fail proof and arguing that the moderation accepted your asset and therefore it is ok, does not count. If you violate the terms of your contributor agreement or if there is a suspicion of a violation, then your account gets blocked and there is an investigation.

     

    When withdrawing funds, accounts get routinely screened and some get suspended because of suspicious activity. Read your contributor agreement, Adobe has the right to terminate this without giving you a reason. 

     

    This thread is now locked, you can continue the discussion on your second thread.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 14, 2024

    Even that @kglad is correct in his answer, you as a stock contributor are not a customer, and so customer support is not for you. You need to contact contributor support via the link given on your blocking screen.

     

    As for your grievance, you as a contributor, are the sole responsible for the content of your account. Moderation exists to protect the customers of stock from bad assets. Moderation is not fail proof and arguing that the moderation accepted your asset and therefore it is ok, does not count. If you violate the terms of your contributor agreement or if there is a suspicion of a violation, then your account gets blocked and there is an investigation.

     

    When withdrawing funds, accounts get routinely screened and some get suspended because of suspicious activity. Read your contributor agreement, Adobe has the right to terminate this without giving you a reason. 

     

    This thread is now locked, you can continue the discussion on your second thread.

    ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 28, 2023

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

       

      -----

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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