Account validation issue. No feedback on contact. Please resolve this!

Question

I have an account on Adobe Stock for several months now.

As soon as I start (after a lot of hard work and learning) to see a small amount of income, my account gets this "validation issue" and I can't do anything in my selling profile.

There is no feedback on the contact option and I haven't received any email from Adobe. If there is someone who knows how to resolve this problem, or someone from Adobe. I haven't done anything wrong and would like to get my account back to get back to work. If Adobe doesn't want my services, there are plenty other stock websites...

Thank you.

George_F · Accepted Answer

Greetings!

Your account has likely been suspended for potentially violating the Contributor Terms of Use. At this point you should contact Adobe Contributor Support using the link they provided. Adobe will reply most likely within a few days.

There may be an investigation that could last several weeks. One user reported the investigation lasted 4 weeks.

Be patient, and polite with any follow-up correspondence. I hope it works out!

George_F · Answer

Also, make sure to watch spam and other folders as the email may get filtered there.  All of my Adobe emails get filtered into the Promotions tab of my email service.

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