Accout question

Forum|Forum|10 months ago
June 4, 2025
3 replies
638 views

account issue, hi everyone, i created an adobe stock account for my sister to upload her products. all the email address, phone number, name are hers. the problem is when there is a notification of approval or rejection of a product, the notification is sent to my email account, this account has been an adobe member for 2 years. i don't know if there is a problem, should i delete the newly created account for my sister? i created it on my google account, will it have any effect

Abambo

Community Expert

You go to https://account.adobe.com/profile

The e-mail address where all the communication is being sent.
Change it to your sister's address.
You should provide a secondary mail address in case of difficulties using your primary address.

ABAMBO | Hard- and Software Engineer | Photographer

M

muhammad_7751

Inspiring

Is this because of you created second account in same device it two solution 1st fully logout that gmail second things when adobe send gmail of approval or rejection or sell click on primary mail not all if it by default All then is show all mails that are sent all mail

Jill_C

Community Expert

Is your sister's account really your second account? With one shared email address, that's certainly how Adobe will look at it. As you probably know, running multiple accounts is now disallowed, and being caught doing so will probably result in both accounts being suspended. Why can't your sister create her own account?

Jill C., Forum Volunteer

S

STOCK88Author

Participating Frequently

No, my sister and I do not share an email account, our email addresses are different. I only registered on my google account, so do I need to delete the newly created account now ?

Jill_C

Community Expert

I don't understand what you mean by "I registered on my Google account." Nor do I understand why you felt you needed to create an account FOR her. However, if you are receiving account notices for your sister's stock account on your email address, Adobe Stock believes that is the email address associated with her Stock account. Click in the Contributor Account link at the top of her Contributor Account to determine what email address is associated with the stock account. Since it's not possible to change that email address, I think she will have to delete the stock account and start over.

Jill C., Forum Volunteer

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