Participating Frequently

Question

acoount validation status issue

Forum|Forum|3 years ago
January 26, 2023
4 replies
411 views

Dear Adobe Stock Support Team,

I am writing to inquire about a validation status issue with my account. Today I received a message stating that I should contact you, but I am unsure of the specific reason for this.

I have been an Adobe Stock contributor for some time now, and I have always made sure to follow all guidelines and rules when uploading my images to the platform. I would like to know what the issue is and how I can resolve it.

If you could provide me with more information about the validation status issue, it would be greatly appreciated. I look forward to hearing from you soon.

Thank you for your time and assistance.

Sincerely,

Rizvan

[Moderator moved the thread to the correct forum]

Troubleshooting

This topic has been closed for replies.

F

fuadogluAuthor

Participating Frequently

It seems that Adobe's support team is quick to make decisions without proper investigation. My account was blocked without any valid reason and I still have not received a proper explanation. This shows a lack of respect for the hardworking and talented creators who use their platform. The support team also takes a long time to respond, further demonstrating their disregard for the needs of their users. Adobe needs to take a step back and reevaluate their approach to handling these situations in order to better support and value the creative community that they depend on.

Abambo

Community Expert

It seems that Adobe's support team is quick to make decisions without proper investigation. My account was blocked without any valid reason and I still have not received a proper explanation. This shows a lack of respect for the hardworking and talented creators who use their platform. The support team also takes a long time to respond, further demonstrating their disregard for the needs of their users. Adobe needs to take a step back and reevaluate their approach to handling these situations in order to better support and value the creative community that they depend on.

By @fuadoglu

You do not know, how many time they needed to take the decision to block your account, so you can't say that it was quick. You also don't know what investigation has been made. As soon as there is a copyright claim, Adobe's responsibility gets engaged.

That the support team takes time to respond may be related to the fact that these are complex legal decisions. You are not a user, you are a supplier. Users are those buying the assets, and those need to be protected. If that means to block your account for some weeks, that means to block your account for some weeks.

I understand, that each of you needs to get proper information about their case. But you will need to accept that actions take time. An initial reason why the account got blocked has been given. That's more than you knew 22 hours ago. So Adobe reacted.

ABAMBO | Hard- and Software Engineer | Photographer

F

fuadogluAuthor

Participating Frequently

They still have not responded to me, which further proves that this is unjust.

R

redzy

Participant

5 days with same problem. Sent multiple emails and got no response. My acc got blocked and I have no idea why. Very unprofessional from Adobe.

Nancy OShea

Community Expert

@fuadoglu and @redzy,

When claims of copyright violation are made, it's a very serious matter. An official complaint requires several weeks for the investigation process to complete. Adobe is following procedures as required by law. Deal with it the best way you can. Be patient. If asked for more information, cooperate. Nothing you say here will have any impact on the outcome.

Good luck!

[Discussion locked by moderator.]

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

I will lock this thread now. It looks like Adobe is doing some kind of winter clean-up as multiple user report validation issues. Please look into other threads for more information.

You can send me a direct message, if you have to post something to the community concerning the outcome of your interaction with Adobe. I will open this thread then again.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

You need to use the contact us form, that is shown with your blocking message. Adobe won't publicly discuss the trouble with your account. Adobe responds by e-mail, so watch your spam folder. Get them a chance to answer, however.

ABAMBO | Hard- and Software Engineer | Photographer

F

fuadogluAuthor

Participating Frequently

Hello Abambo,

Adobe is accusing me of selling images that I am not the author of. They mention that they have suspicions, but there is no evidence or proof to support this.

I have been selling stock images for many years and I had the choice between several platforms to sell my images. I chose Adobe Stock, but it seems I made a mistake.

Abambo

Community Expert

Adobe got the message from a user that assets in your portfolio violate their copyright. I do not know, however, what checks are performed before the account blocking, I suppose that they have enough possible evidence to that. I would ask them what assets were in trouble so that you can prove that the assets are of your creation.

You are free to add your assets to any other platform, as Adobe does not claim exclusivity.

ABAMBO | Hard- and Software Engineer | Photographer

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