Adobe Account Deactivate

Question

Hi,I opened my adobe portal and my adobe account was deactivated ,Its been more then 1 week i still havent received any email that whats my mistake I tried to contact adobe team too many times using the contact us form but I didn't get a response. I even don't know where I did wrong only thing I know is my brother and my content filenames first word(which is midjourney username) was same because we used to buy shared account of Midjourney instead of that if i did any violation  I  apologize and willingness to remove and make any necessary corrections to your portfolio .This adobe account is very important to me as i am an international student and it was my only source of earning .please help me in this regard. I shall be very thankful to you .

Jill_C · Accepted Answer

You are not addressing Adobe directly in this forum, and will receive no response from Adobe here. After sending ONE request via the Contact Us link, wait for a response. Sending frequent multiple requests just further clogs their support system and delays response.

Abambo · Answer

Don't look into filenames. Look into content. If both of your content is too similar, Adobe could deduct that you are one person, creating a second account to circumvent several account restrictions. In that case, your brother's account gets also suspended.

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded