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K
KaliaZen
Participant
December 10, 2019
Answered

Adobe Contributor upload page bug issue

  • December 10, 2019
  • 1 reply
  • 477 views

Hi, I have been trying to access my upload page , but the loading goes in a loop, does not let me click on anything . It has been going on since yesterday, is anyone having the same issue? Who can I contact to report this problem? Thanking you in advance 

    This topic has been closed for replies.
    Correct answer Contributor1

    1. I would try first clearing the browser cache, closing all browser windows and then trying to log back in after that.
    2. If that doesn't work I would try another browser (e.g. Firefox)
    3. If still no luck I would try resetting your password and see if that fixes it.

    1 reply

    C
    Community Manager
    Contributor1Community ManagerCorrect answer
    Community Manager
    December 10, 2019

    1. I would try first clearing the browser cache, closing all browser windows and then trying to log back in after that.
    2. If that doesn't work I would try another browser (e.g. Firefox)
    3. If still no luck I would try resetting your password and see if that fixes it.

      K
      KaliaZenAuthor
      Participant
      December 10, 2019
      I tried 1 and 2 did not work. For 3 I had to go to adobe.com since the
      contributor page does not respond at all. On adobe. Com interestingly
      enough I got prompted straught away to reset my password which I did. Now,
      coming back to the contributor page it is working even though I haven't
      been asked to log in with my new password... strange but anyway thank you
      so much for your help it is much appreciated!
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