A

Anonymous

Answered

Adobe drove me crazy I did no crime

Forum|Forum|2 years ago
November 2, 2023
4 replies
912 views

I will go crazy. Please contact me I have worked 18 hours day and night so far to create many logos for you.
I have created many logos to sell my files more normally my files may sell but custom downloads increased.

Adobe Case Update 00215418, Adobe Case Update 00215320.

By contacting you you said my account is normal account I can continue but why my account is blocked please reply

Correct answer Jill_C

There are obviously illegal downloads happening on your account, as evidenced by the fact that they've already deducted some sales. There is nothing that this Community of fellow contributors can do to help you. Reply to the contact us link and wait for Adobe Support to reply.

A

Anonymous

What should I do if it is an illegal download?

I did not download illegally why I have to suffer the consequences

Jill_C

Community Expert

There is nothing you can do until Adobe competes their in investigation.

Jill C., Forum Volunteer

jacquelingphoto2017

Community Expert

Hi @3937358 ,

We are sorry to hear about your account. However, the forum is a public community and its members are unable to assist you. I suggest you reach out to Adobe via a reply to the correspondence for the clarification you seek about the last sentence.

Best wishes

Jacquelin

A

Anonymous

Something terrible is happening to me

Jill_C

Community Expert

Don't assume the worst. Many accounts are properly restored after Adobe completes their investigation.

Jill C., Forum Volunteer

Jill_C

Correct answer

Community Expert

There are obviously illegal downloads happening on your account, as evidenced by the fact that they've already deducted some sales. There is nothing that this Community of fellow contributors can do to help you. Reply to the contact us link and wait for Adobe Support to reply.

Jill C., Forum Volunteer

A

Anonymous

What should I do if it is an illegal download? I did not download illegally why I have to suffer the consequences

Abambo

Community Expert

What should I do if it is an illegal download? I did not download illegally why I have to suffer the consequences

By @3937358

Because most of those "problems" are created either by the contributor, or the contributor is an accomplice. This is fraud, and Adobe tries to protect itself and your account from that. Unfortuneatly this means that Adobe needs to investigate this. During the investigation, your account is blocked.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

It appears you are in contact with Adobe. We are not Adobe here, but contributors like yourself and we can not be of assistance.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

A

Anonymous

If the solution is not found by contacting you, what is needed is to create a community team. You have no contact with Contributor Support.

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