Adobe Flawed Anti-Fraud System Blocked My Account

I filed a formal case with the Better Business Bureau

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A waste of time. The Better Business Bureau is a toothless paper tiger with no jurisdiction anywhere. They are a non-profit group that mediates consumer complaints. You said yourself, you’re not a consumer. You’re an independent supplier. So the BBB can’t help you. 

As a Stock Contributor, you agreed to the contract terms below.

https://www.adobe.com/go/contributor-agreement

Just like all other platforms (TikTok, YouTube, Facebook...), when terms are violated they have the right to suspend or terminate an account. 

​@zzz99284828,

I think there’s more here that you’re not telling us. 

$2,200+ in U.S. dollars is a sizable sum if money. 

• If that was your first payout request, why was it so high?

Adobe has to comply with all regional laws & restrictions. 

• Many regions have strict regulations about bank transactions over a certain dollar value. Such transactions are automatically flagged & referred for further investigation into potential fraud, theft or money laundering activity. 

If you were the victim of a false-flag, a full incident investigation should produce a favorable outcome for you. Getting mad doesn’t solve anything. See related topic below.

Good luck.

There is no “victim-blaming” stated nor implied in my statement. Finding fraudulent sales is not “accounting errors”, though I do believe  that Adobe owes the Contributor a more detailed explanation when such deductions are taken,

My Contributor account was recently blocked by Adobe for a "second confirmed instance of irregular sales activity." I discovered a shocking flaw in Adobe's automated system: they are flags my legitimate Payout/Withdrawal requests as "violations." any one help me plz.

My experience is only to the extent of what I read on these forums, and I’m not aware of any accounts that have in fact been permanently banned ever getting their accounts back, nor have I heard of any contributors starting over with new accounts after a previous one has received a permanent ban. Perhaps some who has been active here longer than I have can better respond to that particular issue. While we have had numerous posts from contributors having their accounts banned, only a handful have ever reported back if their accounts have been reestablished.

It is common procedure for Adobe Stock to check account status when a payout request is made. If they deducted $2,200 from sales they definitely found illegal sales activity. You can see for yourself the pattern of suspicious sales - a large number of back to back sales, the same asset being licensed multiple times, in a short time span, etc. Many contributors report such patterns to Adobe for investigation before they request a payout. Having had that experience, why did you let $600 of sales accumulate before making another payout request?

Most payout requests are often, if not regularly, followed by an audit. So yes, accounts are often disabled after a payout request. I’m assuming you are aware that as contributors like yourself, we cannot be of assistance. As for Adobe withholding your earnings, if your assets were purchased with a fraudulent credit card, then it would be reasonable for Adobe to do so.though I do understand your frustration over not receiving more information as to which, if not all, purchases were fraudulent. This is why I withdraw payment when I’ve made anywhere from $35 to $50, rather than letting it grow to such massive sums.