Adobe has photos. Submitted signed property releases. Is it my turn or Adobe's now?

Question

Uploaded three photos of personal property. Got a notification that I needed to provide a signed property release so I downloaded the release and completed it online. The Releases section of Adobe Stock now shows Release ID numbers for each of the photos.

Now what? Adobe already has my photos and a signed release for each of the photos. I have read and reread all the online information provided by Adobe explaining the release procedure but I'm really puzzled.

The website states that moderation of files may take up to 8 weeks. Most of the files I have submitted recently have been approved or rejected in a week to 10 days but these have not required a release. Am I supposed to sit back and wait for as long as 8 weeks for someone to review the signed release paperwork I submitted to determine if the photos will be added or not added to my portfolio? Or is now my turn to do something more?

daniellei4510 · Accepted Answer

Did you officially re-submit them after adding the releases? At the top of the "Pending" page, if I recall, there should be a re-submit button or something to that effect, so that you don't need to submit the images and releases again from scratch. Once that's done, the images should disappear from the Pending page and reappear on the Under Review page. At least that's what I remember happening when I needed to add a release.

Abambo · Answer

In what state are your assets now? When assets get not accepted for a missing release, they are placed in the reminder tab. If they are in the reminder tab, you need to connect the asset with the release. Then you can again submit for review. I think they are then in a different queue, where a moderator checks your release and approves or rejects your asset on the basis of the release.

If the asset has been refused for IP violation, it appears in the not accepted tab.. In that case, you need to resubmit completly, with titeling and keywording, but this time with connecting the release to your asset. An Before resubmitting, I would check the asset for additional IP violations, that can't be addressed by a property release.

As for the moderation times in general: assets get moderated as fast as possible, and nobody has an influence on that.

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