Adobe punishing small business during COVID. Adobe Customer Support = The Worst.

Question

I'm absolutely livid with Adobe right now. I tried to talk to Support, and got nowhere. I then tried to file a complaint and the customer service was even worse. They just gave me a link to the Community fourm and told me to go "submit a request". So here is my "request"...

We've spent 4 years banking up credits, that we pay for, to use for our small business. COVID has hit us hard and we paid one bill late. Because we paid one bill late, Adobe took away approxiamtely 88 credits, that we've paid for, from our account and refuses to give them back, as a punishment for paying late.

Great to see Adobe supporting small businesses/loyal customers during a pandemic.

WendellaBee · Answer

Hi James,

Thank you for posting your issue on the forum. When you signed up for your subscription you agreed to terms and conditions that included Unused standard assets from a monthly allowance of your annual plan accumulate and carry over for up to 12 consecutive billing cycles (including your first month free), but only if you have renewed the Adobe Stock subscription without letting it lapse and without replacing it with a lesser value subscription.

I looked up your case notes using the Adobe ID you are using here on the forums. It isn't clear what the circumstances were that caused your lapse in payment and the forums isn't the place to discuss this. I hear your frustration and I will ask a senior customer care agent to contact you. Please be patient as we work to assist you with your issue.

Sincerely,
Wendy Bradbury
Lead, Sr. Software Product Quality Specialist
Adobe Stock
a.k.a.

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