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FrostLemon12
Participant
July 12, 2021
Question

Adobe rejects pictures and accepts them at the same time

  • July 12, 2021
  • 2 replies
  • 1109 views

+++German below +++

 

Hello! I do not understand something and hope that someone can help. I have uploaded several images to Stock. Let's just say 10 of them. A few days later I got the email that none of the images were accepted. Yet 1-2 images are suddenly on sale. Why does something like this happen and why doesn't Adobe inform me about it, but says that all images were rejected? I have had this happen a few times now. Always it was a "technical problem".
Does anyone else have this problem?

 

Hallo! Ich verstehe etwas nicht und hoffe, das jemand helfen kann. Ich habe mehrere Bilder bei Stock hochgeladen. Sagen wir einfach mal 10 Stück. Ein paar Tage später folgte dann die Email, dass keines der Bilder angenommen wurde. Dennoch sind 1-2 Bilder plötzlich im Verkauf. Warum passiert sowas und warum informiert Adobe mich nicht darüber, sondern sagt, dass alle Bilder abgelehnt wurden? Ich hatte das jetzt schon ein paar Mal. Immer sei es ein "Technisches Problem".
Hat noch jemand dieses Problem?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 12, 2021

Please cite examples with actual dates and Image ID #s.   I'm betting donut holes to donuts that accepted IDs are NOT the same as rejected IDs although the images may look similar.

 

Nancy O'Shea— Product User & Community Expert
    F
    FrostLemon12Author
    Participant
    July 13, 2021

    The problem is that I can't show the ID from rejected images because they won't appear in the "rejected section" (idk if thats the correct termin since I'm using the german language setting) any longer. I saw them when I was checking out the rejected section, before I received the email. After receiving the email they appear in the accepted section. But still the email says everything was rejected.

     

    But maybe I've got an another similar example with an old image from a bee. Please have a look to the attachments. The bee image was rejected because of blurrines (I'm totaly d'accord with that). But on the other hand you can buy a license. I don't get it :(.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 13, 2021

    Those examples are not the same assets.

    ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    July 12, 2021

    I don't think I've experienced this scenario, where a previously rejected image is later accepted and sold, but with >2,000 images in my Portfolio now, it would be hard to notice that. I have had the opposite happen, where a previously accepted photo was subsequently rejected as an IP violation. 

    Jill C., Forum Volunteer
    F
    FrostLemon12Author
    Participant
    July 13, 2021

    Wow, thats strange as well ...

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 13, 2021

    It's not that strange that pictures get rejected after an initial acceptance. However, after a rejection, they get deleted from the database, so an acceptance afterwards is not possible anymore. I don't know, however, when assets get deleted: immediately, a week after...

    ABAMBO | Hard- and Software Engineer | Photographer
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