Adobe Stock account deactivated — appeal pending for over one month

Forum|Forum|28 days ago
September 14, 2026
6 replies
112 views

My Adobe Stock Contributor account was deactivated for “suspicious activity.” I’ve been a contributor for nearly 7 years, with a portfolio of my own original photography and video.

I submitted an appeal on August 10 through Adobe’s appeal form:
Adobe Stock Appeal Form
https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk?utm_source=chatgpt.com

I also emailed contributor-support@adobe.com twice to chase, but have not received a response yet.

It has now been over one month. Should I submit the appeal form again, or just continue waiting for the original appeal to be reviewed?

Any recent experience or advice would be greatly appreciated. Thank you!

daniellei4510

Community Expert

Adobe loses money as well when they deactivate accounts, especially accounts that are doing well. So their reasons for doing so would appear to be with good reason, at least until they can investigate further.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

CIZORTWIST

Participating Frequently

Do not know why there is proper grievance redressal by Adobe .They should give an oppertunity to clarify about any issue then deactivate.I have around 2384 dollars payout pending and my account deactivated on 12th JUNE 2026.Till date only have a complain ticket number nothing else.They should give oppertunity to backup/download the assets before deactivation by alerting the contributors.Unfortunately till date not sure whats wrong in my part.

daniellei4510

Community Expert

This is why I never let my payout amount exceed $35-$50. Adobe investigates account (either regularly or randomly) whenever a payout is requested. Adobe isn't a bank. Going forward, take your payouts more regularly.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

daniellei4510

Community Expert

Unfortunately, there have been a number of deactivations lately and investigations can take weeks or even months to complete. You’ve submitted an appeal and you have done all that you can do other than continue waiting. Follow-up efforts to contact Adobe can potentially result in creating new case numbers and cause further delays.

Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.

J

jackyc49964506Author

Participant

Thank you! It's very frustrating. My Adobe Stock account performed much better while my Pond5 and Shutterstoc seemed to be dead with zero sales in recent years. I was very excited with the increase sales in Adobe Stock this year. But it was supposed to be the reason for deactivation? If so, it doesn't make any sense to me and to all hard working contributors!

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