Adobe Stock blocks accounts of honest contributors, accuses them of fraud, and provides no evidence.

Question

Case 00321577, 00320975, 00320974, 00324628I appeal to all contributors who have the opportunity to publicly reveal the truth — to see how Adobe Stock accuses honest contributors (I have worked with this stock since Fotolia) of fraud and illegally blocks accounts, without providing any evidence that confirms the violation of the rules for working with the stock.Stockers! I know that you, just like me, have worked hard for many years, persistently building up your portfolio. Are you really going to remain silent??? Just think about the absurdity of the situation: any stocker dreamed of having high sales, so that the number of downloads of content would grow. But now in a situation where someone buys hundreds of images from you, you are simply blocked! There are already dozens of authors like me. We do not receive any responses to letters after blocking. My letter of appeal has not been answered for a month. Contributors, do you understand that Adobe Stock is violating the contract? What copyrights? Why is the stock taking so long to consider the case, for what reason? Is this a widespread problem? Do you not have enough staff to resolve the issue? This situation is simply disgraceful. As soon as the abnormal sales began, I immediately wrote to you so that you could take control of the situation. And what did you do? You replied that everything was fine, that there was nothing to worry about if I did not commit fraudulent actions. So, I will repeat for the tenth time - I did not buy more than 450 photos from myself in a few days. You were supposed to track which of the buyers made such purchases. Do you have a system for analyzing buyers? But no. You just ran away. Diego Gomez, Michelle Haarhoff - where have you disappeared to??? Mat Hayward, simply replied that he went to another department and could not help in any way. I will repeat again: stockers! Today this affects a dozen people, you think that this will not affect you, but it will! Because the Adobe stock must be responsible for its actions! I did not make mass purchases, I did not contact third parties. I worked hard for 10 years. And you just voluntarily crossed out the results of my work. Adobe Stock, aren't you ashamed? Do you have a conscience???

Pa2024 · Accepted Answer

Why do you think that waiting for a response for more than 30 days is normal? Do you know how many employees of the Adobe Stock are engaged in checking financial transactions for fraud in case of mass purchases? If you know, then this is one argument. And then it would be fair if you passed the information to authorized specialists so that they would finally tell who were those buyers because of whom I was blocked.

But if you do not know how many people work in the investigations and appeals department, but at the same time say that "waiting a month or more is normal "... this is a very strange position. It is simply amazing that there are such answers and advice. Seriously, have you been in such a situation? Were you accused of fraud, your portfolio blocked? Do you think that an author who has been working with the stock for 10 years should receive any attention? Why would an author who has worked with the Adobe Stock for so many years take a risk, knowing that the ban was for fraud? These are simple questions that you will not answer. What kind of community of authors is this when it does not unite and protect its interests???

The biggest help you can give is to spread the word as much as possible that Adobe Stock is blocking experienced authors, accusing them of fraud, delaying appeals, not responding to emails, and most importantly, not providing evidence. The contributor community needs to reach out to those who are tracking blockings, because this is nonsense: authors are panicking and afraid of a large number of downloads because they can simply be blocked! What is the point of working with Adobe Stock then? Listen, maybe there is a person passing by here who has contacts of departments dealing with blocking issues, well, write to them, let them know that their system is failing.

Nancy OShea · Answer

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to artificially boost sales or bypass submission limits.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact
This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Be patient. It may take several weeks for an investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

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