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Participating Frequently
April 13, 2022
Answered

Adobe Stock Contributer cant recieve login confirmation code cause an email no longer in service...

  • April 13, 2022
  • 2 replies
  • 1251 views

Hello,

I`m a stock contributor from Ukraine for last 8yrs (from Fotolia even) I recently used (for login) the following email ****@yandex.ua and a backup email ------@yandex.ua - it appeared that due to the Russian war against Ukraine russian company Yandex has disabled .ua emails forever.


I`ve been advised (for some reason) to create a new Adobe acc and to write to adobe email

about this issue, but no reply.

I asked for a help via support chat again today, they switched to another specialist and still no response at all.

What are the sollutions to login to my account? Cause I cant recieve ANY code from Adobe Stock to my already none existing email?

 

p.s. Adobe support chat didnt reply for 30min and they just switched the chat off,
which is just a brilliant support 🙂

 

 

    This topic has been closed for replies.
    Correct answer Abambo

    Well, it looks to me that this one is from contributor support and that he or she correctly tells that you need to get in touch with the Adobe ID support. This is, what I assumed from the start on.

     

    Can you see that you have an open case? See here to update the case, and  if asked to provide additional information: https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    Please let me know if that is useful to you.

    2 replies

    S
    ScreensaverAuthor
    Participating Frequently
    April 19, 2022

    Hello,

     

    I'm a Adobe Stock contributor from Ukraine. I used to sell my photos here for 8+ years (from Fotolia).

     

    For last 2 years I use email operated by Yandex (russian) company.

    So, I have there primary email name@yandex.ua and secondary name2@yandex.ua 

    and no phone connected to my Adobe ID.


    Once I cleaned cache the problem appeared - I just realized that after the war of Russia against Ukraine started, dear Yandex Mail has disabled .UA TLD 


    So, now I'm completely locked. When I login a confirmation code goes to my emails which are out of service.

     

     

    Chat support redirects me to contributor-support@adobe.com while they say it's not possible to change my primary email.


    Basically, its not my fault when a mail provider kills their service

    with zero notifications in advance.

     

    Anyone can help me with this issue?

     

    MatHayward
    Community Manager
    MatHaywardCommunity Manager
    Community Manager
    April 19, 2022

    Have you tried changing your two step verification settings and disabling the email verification option? 

     

    https://account.adobe.com/security

     

    -Mat 

    S
    ScreensaverAuthor
    Participating Frequently
    April 20, 2022

    How can I try to change anything in settings when I cant login at all?

     

     

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 13, 2022

      If you are only a contributor and not a customer for other Adobe services, you can use this e-mail to contact contributor support: contributor-support@adobe.com.

       

      I'm also pinging @MatHayward, who may be of help here.

       

      Update this thread if you do not get help from contributor support. We will check then how to solve your issue using some of our backchannels.

       

      If you are a customer of Adobe products too, try again the chat again. Let us know if you are still having problems. Here also, we may ask for advanced guidance.

      ABAMBO | Hard- and Software Engineer | Photographer
        S
        ScreensaverAuthor
        Participating Frequently
        April 13, 2022

        Thanks a lot Abambo,

        currently my "results" are the following

        - 3times chat with adobe support,

        basically they switch to a specialist Michelle who responds nothing within 25min

        then the chat is off automatically 

         

        - Firstly I have mailed to contributor-support@adobe.com

        but there is no answer from yesterday.

         

        I have some money there to withdraw to PayPal and I really dont want to loose an access to my account. 

         

        I can proove that I have been logged in Adobe Stock Contributor pannel for a long time from the same IP (its static) which I use now. Also, I have PayPal transactions emails from Adobe to my (already disabled) email.

         

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        April 13, 2022

        Let's see what @MatHayward says. And let contributor support a chance to react. Keep  an eye on your spam folder.

        ABAMBO | Hard- and Software Engineer | Photographer
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