Adobe Stock Contributor access denied due to Service Eligibility Requirements

Hello, I am trying to become an Adobe Stock Contributor, but I cannot access the Contributor portal.

Whenever I try to access Adobe Stock Contributor, I receive this exact message:

“Sorry, your access has been denied. You are ineligible to use this product or service due to the Service Eligibility Requirements.”

I am now 18 years old. I can sign in to my Adobe account normally, and I can also access Adobe Stock as a regular user. However, I cannot access the Contributor portal.

I have tried signing in using my Adobe password, email verification code, and Google, but I receive the same access-denied message every time.

I also checked my Adobe account profile and privacy settings, but I cannot find anywhere to view or verify my date of birth.

I found another Adobe Community post with the same error, where it was suggested that if someone is over 18 but may have an incorrect date of birth associated with their Adobe ID, they should contact Adobe Customer Care.

Could someone please advise me how I can check whether my date of birth/age information is correct on my Adobe ID, and how I can get it corrected if necessary?

Thank you!