Adobe Stock Contributor Account Deactivated - Waiting 52 Days for a Response

Question

Hello everyone,My Adobe Stock contributor account was deactivated, and I submitted the appeal form. I later received Case Number: 00511411.It has now been 52 days, and although I have sent polite follow-up emails, I have not yet received a final update.Has anyone experienced a similar situation? If any Adobe Community Expert or moderator can provide guidance or check whether my case is still under review, I would greatly appreciate it.Thank you for your time.

daniellei4510 · Accepted Answer

Investigations can take weeks or even months, depending on the number of investigations ahead of yours. You have a case number. It’s highly recommended that you do not attempt to contact Adobe again asking for a follow up, as this can create additional case numbers and impede their investigation. You’ve done all you can do at this point.

CIZORTWIST · Answer

It's very unfortunate that Adobe deactivate accounts without giving any oppertunity to rectify any issue.On 12th June I made a payout request and after 3/4 days my account deactivated.Raised complaint on contact form,but till date no response from Adobe except a token number.I worked hard to generate around 6600 imageson my contributor account and now not able to understand what to do.They should settle the payment before deactivating any account.

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