Adobe Stock contributor account has been de-activated

Hello Adobe Community,

I am reaching out here because I have not received any response or case ID after submitting my appeal 10 days ago through the official Contact Us form, and I am not sure what to do next.

Here is my situation:

• My account Rsquare Stock was De-activated.
• I have been an Adobe Stock contributor for 4 years with a completely clean record this is my first ever violation
• I submitted my appeal through the official form selecting Validation status issue → Account blocked and checked the documentation confirmation box
• It has now been 10 days and I have received no reply and no case ID
• I have also checked my spam/junk folder thoroughly

My questions for the community:

1. Is it normal to wait this long without even receiving a case ID confirmation?
2. Should I resubmit the contact form or will that cause issues?
3. Has anyone else experienced this and successfully recovered their account?
4. Is there any other official channel I can use to follow up?

This account is my primary source of income as a student and I am genuinely committed to following all guidelines going forward. Any guidance from the community or Adobe staff would be deeply appreciated.

Thank you.