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Participant
January 19, 2024
Question

Adobe Stock Contributor Account is still de activate

  • January 19, 2024
  • 4 replies
  • 304 views

Hello Community, I am here to post the issue regarding the activation of my account.

Please check the below email I received a month ago.

After replying couple of times but all went unanswered and I am still waiting and it has been more than a month.

Can anybody help me regarding this?

This topic has been closed for replies.

4 replies

Abambo
Community Expert
Community Expert
January 19, 2024

I'm sorry for this, but you will need to wait for Adobe to complete their investigation.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
January 19, 2024

After Adobe completes their accounting audit, your account will probably be restored. 

Be patient and wait for the process to complete.

Meanwhile, work on other projects.

 

Nancy O'Shea— Product User & Community Expert
George_F
Community Expert
Community Expert
January 19, 2024

Typically one email is enough though, and multiple emails could be considered to be spamming the system.  Reply sparingly, and Adobe will reply eventually.  They could just be backed up with replies.

George F, Photographer & Forum Volunteer
George_F
Community Expert
Community Expert
January 19, 2024

I wouldn't be concerned if it's only been a few weeks, but at around 4 weeks I think I'd send another email.  Keep in mind there were several big holidays in that time like Christmas and New Years, but I think that a follow-up might be appropriate if it's really been more than 4 weeks since your last message.

George F, Photographer & Forum Volunteer