Adobe Stock Contributor Account Reinstated, but Entire Portfolio Is Missing

Hello Adobe Stock Community,

My Adobe Stock Contributor account was previously blocked due to what Adobe described as “highly irregular sales activity.”

After a long review, Adobe recently reviewed my case and decided to reinstate and unblock my Contributor account. They informed me that the irregularly earned credits had been deducted and that my account was unblocked again.

I can now access my Contributor Dashboard, and my available earnings are still visible. However, my entire portfolio is missing. The “My Portfolio” section shows “No items.”

Before my account was blocked, I had approximately 27,000 assets in my portfolio.

Adobe's reinstatement email did not mention that my portfolio had been permanently removed or deleted. It only stated that the irregular credits were deducted and my account was unblocked.

Has anyone experienced a similar situation after account reinstatement? Does the portfolio take some time to be restored or re-synced after an account is unblocked?

I would really appreciate any advice or help from Adobe Community Experts or anyone who has experienced this issue.

Thank you.

Best regards,

MD Saad Uddin