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paulafrenchp
paulafrenchp
Participating Frequently
October 8, 2017
Answered

Adobe Stock contributor webpage - crashed

  • October 8, 2017
  • 8 replies
  • 1705 views

I have been uploading and the pageful not allow me to save or submit - there appears to be  a problem with the site.

Who can I report this issue too?  Is there an email address?

This topic has been closed for replies.
Correct answer Kirsten Harris

The contributor site is now working as expected. The problem was resolved on Sunday evening US time and we apologize for the inconvenience. You can resume uploading and submitting again.

8 replies

Kirsten Harris
Community Manager
Kirsten HarrisCommunity ManagerCorrect answer
Community Manager
October 9, 2017

The contributor site is now working as expected. The problem was resolved on Sunday evening US time and we apologize for the inconvenience. You can resume uploading and submitting again.

    xaci_68
    xaci_68
    Inspiring
    October 9, 2017

    Perfect!

    Thanks.

      SarahAha121
      SarahAha121
      Participant
      October 9, 2017

      Just now I can access and upload as usual, hope it is normal already.

      Kirsten Harris
      Community Manager
      Kirsten HarrisCommunity Manager
      Community Manager
      October 8, 2017

      Hi,

      Thanks for the report, we are looking into it.

        Cat'chy_Images
        Cat'chy_Images
        Participant
        October 8, 2017

        Any news? Still not working here  

        K
        KenRumments
        Participant
        October 8, 2017

        i tried to join today, and it loops

        i tried fotolia because i have other images that are different than standard stock, but could not find how to upload

        HELP!!!

        paulafrenchp
        paulafrenchpAuthor
        Participating Frequently
        October 8, 2017

        I could save and and keyword images earlier - but now I can't even get to the webpage.

        Just loads and loads and loads in tool bar - in a loop as above - I managed to talk to ana advisor earlier, but had to send a screenshot - but the screenshot shows nothing - then got disconnected from site

        SarahAha121
        SarahAha121
        Participant
        October 8, 2017

        Same to me as well. I try to contact via email contributor-support@adobe.com to see if it is my account problem only or not.

        Still waiting for answer.

        G
        Gary Gray
        Participating Frequently
        October 8, 2017

        Same here.  The FTP upload worked but I can't log in to the contributor web page, it just constantly recycles.

        donbrio
        donbrio
        Known Participant
        October 8, 2017

        Contributor site is recycling on all browsers.   Been down all morning for me.   I am getting notices of stock photo sales though, so it's something with the portal.  

        xaci_68
        xaci_68
        Inspiring
        October 8, 2017

        Good, at least it's not just my problem... it looks to be a platform problem.

        xaci_68
        xaci_68
        Inspiring
        October 8, 2017

        Mine doesn't crash, but the loading goes in a loop, meaning it keeps on loading fully, then start again and again and again.

        First time I try to click on the "sell" button.

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