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Participant
July 21, 2023
Answered

Adobe Stock Contributor: Your account has been blocked (Spam)

  • July 21, 2023
  • 4 replies
  • 1593 views

Hello, I'm Adobe stock contributor for few years now and with new AI image generators I got too excited and carried away by uploading multiple similar motifs which resulted in my account getting blocked. I've sent email response to requested email and I'm wondering if there is any hope for my account. I would've stopped spamming earlier, but I didn't realise that I was breaking the rules as I didn't get any warnings so far. I live in a country with low wages and contributing to Adobe Stock helps me alot. I understand now that I should focus more on quality and more different motifs over quantity. I apologise if I posted this in a wrong section as this is my first time using community forum.

---Thank you, Tomislav V.

 

(Hello,

Your Adobe Stock/Fotolia account has been blocked because you have been sending content which is deemed to be spam/unnecessary.

As a general rule, contributors should limit themselves to three significant versions of a single motif, unless the complexity of the image’s promotional message calls for an exception. Croppings, mirrored images and duplicate images/videos (In black and white and then in colour or with colour filters, for example) are prohibited. Sending images with minimal differences, such as slight angle or depth changes is also to be avoided. Our years of experience have shown that a small number of versions of a motif facilitates the commercial success of the respective files in question.

Adobe cannot assist or advise contributors in the selection of their most promising contents from a series, within the scope of the moderation process. In short, you should not send us every single photograph from your photoshoot, rather select the best prospects and submit that for review.

We therefore urge you to take this into account for the future, to refrain from uploading files that are too similar and to remove duplicate files from your portfolio. Please confirm the acknowledgment of this message and your willingness to observe these rules by sending an email to contributor-support@adobe.com. You will need to state that you understand the reasons why your account was blocked and that you commit to adhere to the specified guidelines to have your account unblocked.

The disregard of these rules can result in re-blockage or even termination of your contributor account. However, this is not in our interest, so we appreciate your understanding and cooperation in establishing a constructive collaboration relationship.)

This topic has been closed for replies.
Correct answer jacquelingphoto2017

Hi @Tomislav5F95 ,

I assume you got this from a no-reply address. It looks like an auto response to acknowledge receipt of your e-mail. I assume you got it shortly after sending your e-mail. Therefore, you now wait for a response. 

Adobe staff does not monitor this forum as as you were told before, there is nothing we can do to help. In the mean time I suggest you familiarize yourself with some of the guidelines as listed on the left column of this link.

Best wishes

Jacquelin

4 replies

Participant
July 21, 2023
Dear Tomislav,
 
Regarding your recent query  00xxxx.
 
Unfortunately, your request couldn't be answered by our Contributor support team. We apologize for this unusual circumstance.
 
If your problem persists and you can´t find the answer to your problem in our Contributor Help Guide, please write to us again using the contact form.
jacquelingphoto2017
Community Expert
jacquelingphoto2017Community ExpertCorrect answer
Community Expert
July 22, 2023

Hi @Tomislav5F95 ,

I assume you got this from a no-reply address. It looks like an auto response to acknowledge receipt of your e-mail. I assume you got it shortly after sending your e-mail. Therefore, you now wait for a response. 

Adobe staff does not monitor this forum as as you were told before, there is nothing we can do to help. In the mean time I suggest you familiarize yourself with some of the guidelines as listed on the left column of this link.

Best wishes

Jacquelin

Abambo
Community Expert
Community Expert
July 21, 2023

…and there is nothing, fellow contributors can do for you. You need to tell Adobe stock that you understood and that you will concentrate on quality subjects. It can take some time for Adobe stock contributor support to answer your quest. It looks like you will get your account by promising to study the rules and committing to follow them.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
July 21, 2023

If you have already responded, you must wait for a reply. Don't spam the Adobe support system by sending repeated emails on the topic.

Jill C., Forum Volunteer
RALPH_L
Community Expert
Community Expert
July 21, 2023

You have done all you can. Now you can only wait. Good luck.