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Participant
September 21, 2026
Question

Adobe Stock Payout stuck on "Connecting" with Payoneer after 5 days

  • September 21, 2026
  • 1 reply
  • 21 views

Hello,

I am facing a persistent issue while connecting my Payoneer account to the Adobe Stock Contributor portal. It has been 5 days since I completed the linking process.

Here are the details of my situation:

  • I received the confirmation email from Payoneer immediately stating: "You can now receive payments from Adobe."
  • However, my Adobe Contributor dashboard status is still stuck on "Connecting".
  • I have tried changing browsers, clearing cache/cookies, using incognito mode, and even switching networks, but the status remains locked.
  • My previous support ticket was automatically closed without resolving the issue.

It seems to be a backend synchronization/token bug. Could a community moderator or Adobe official please look into this and escalate it to the technical team?

Thank you,
Meheraj

    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    September 21, 2026

    No. Sorry.  Nobody from Adobe monitors this user-to-user forum.

    The only way to reach the Contributor Relations Team is from the link in you contributor portal.

    Submit another CASE # and ask them to have your payment method RESET.   

     

    Nancy O'Shea— Product User & Community Expert