Skip to main content
Cheerful_friends7999
Participant
Oct 12, 2026 2:11 PM UTC
Question

Adobe Stock phone verification error in Morocco

Hello Adobe Stock Contributor Support,

 

I am registering as a new Adobe Stock Contributor in Morocco, but I cannot complete my registration because the phone verification step keeps failing.

 

When I try to add my Moroccan mobile number, I receive this error: “An error occurred while performing this action. Please try again later.”

 

This is the first time I have used this phone number with Adobe. I have already tried using Chrome, but the same error persists.

 

Error reference ID: 25f911ad-3a5c-4c0b-b6d6-88cc1676cb51

 

Could you please help me resolve this issue so I can complete my registration?

 

Thank you.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Oct 13, 2026 9:11 PM UTC

    No. Fellow users in this forum are powerless to help you with technical communications issues.

     

    AFAIK, Morocco is NOT a blocked region per se but your telecom provider might be blocking SMS verification codes sent from international servers. Try the verification process during off-hours when the system is less busy. Or try using another regional phone carrier.

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    Oct 12, 2026 2:14 PM UTC

    Morocco apparently has a geolocation block. A geo-location block is a security and content control method that restricts network or website access based on a user's physical location. Your country is presently geo-blocked to prevent you from doing business with Adobe. This is not at Adobe's discretion and is not responsible for the block. Until or unless the geo-location block is lifted, consider submitting assets to the potential stock sites doing business nearer or within your region.

    Translate
    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices