Adobe Stock Problem

Forum|Forum|7 years ago
June 17, 2018
8 replies
1984 views

I did not understand why I'm getting this error message everytime click on sell cloud icon and get this ( Internal server error.)

Sell stock photos, videos, vectors online | Adobe Stock Contributor

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Correct answer Abambo

Yes, I understand your point and I thought the same because I had something similar with eBay and Amazon last months. They blocked my account because thinking that someone had my dates. But I fixed there. In Adobe I can log-in but if I click on “Sell” I have the error and if I try to go to my portfolio is completely empty. By email they said me that they are investestigating but I honestly don’t like that portofolio became suddenly empty and I’m not able to upload new files Without a clear explanation. Thank you for your support btw!

You're welcome. I do not know what happened, but I'm sure of 2 things:

Adobe as one of the big players is constantly under attack from the "bad guys" and needs to monitor suspicious activity. I'm sure there was an incident provoking this drastic measures. From what I know of Adobe, Adobe is seriously investigating those incidents and they will share with you the summary results. As a customer myself, I would expect having my data protected.
Accounts do not get suspended lightly, so the incident needs to be serious.

I'm really sorry that your are the one who suffers now, but as you learned from e-bay and Amazon, you seam to have a problem. I would thoroughly virus check my machine(s) for suspicious software.

Just for your information: You are free to use different stock sites to sell your pictures. Adobe stock does not have the exclusive.

M

Maks08

Participating Frequently

I have the same problem. I was trying different browsers.

The support says - try once more through 2 hours, looks like some technical issues,

But I'm trying for 2 days already.

I have some sum on the account and I'd like to get it, but I can't proceed, the button - Sell doesn't work.

Abambo

Community Expert

That starts to get epedemic.

ABAMBO | Hard- and Software Engineer | Photographer

P

Pixelci

Participant

Today I have same problem, internal server error

E

estherm46696231

Participant

I am having the same problem, where is the ticket sent?

A

Anonymous

I have the same problem from yoday. My portfolio seems disapperead and If i click on "Sell" I have the same trouble!

Abambo

Community Expert

albertoandaloro wrote
My portfolio seems disapperead and If i click on "Sell" I have the same trouble!

Did you clear the cache?

Please state which browsers and versions you use on which OS!

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

Yes, I did. But it’s not this the problem. I wrote to the support and they answered me that they blocked my profile for “suspicious activity”. I actually did NOTHING and I don’t understand what means. I’m really disappointed about this behaviour. And I could appreciate an email from Adobe at least than to enter and find everything blocked suddenly. I simply will use other stocks site if I don’t have any choice.