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Participant
May 7, 2024
Question

Adobe stock support team are not responding to my request.

  • May 7, 2024
  • 3 replies
  • 311 views

I have concern about my account being blocked and they just sent an auto message. Please I really did hard work and they are even not replying but and auto-reply again and again, I don't know what to do please help.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
May 7, 2024

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity.
2) Content spamming or fraud.
3) Receipt of an official infringement complaint or "take down" notice.
4) Suspected violation of Stock Contributor User Terms.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

If you have concerns, Contact Stock Contributor Support directly: https://contributor.stock.adobe.com/contact

Be patient. Check your email spam folder. If requested, provide additional information.

Meanwhile work on other projects. Submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
May 7, 2024

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
May 7, 2024

Are you using the contact us link in your account page? If so, wait for a reply. Adobe has many accounts under investigation at any one time. It cold take a long time for them to complete the review.

Jill C., Forum Volunteer