Participant

Question

AdobeStock account

Forum|Forum|3 years ago
January 26, 2023
3 replies
266 views

Hello,

I've received a message about blocking my AdobeStock account.

I'm convinced it has to be an error or misconception.

What needs to be done for the account to be unlocked, as I put in a lot of hard work and diligence to reach the current level during all those years?

How long thas it takes to support to answer?

Thank you!

Best regards

Contributors

This topic has been closed for replies.

RALPH_L

Community Expert

Accounts are usually blocked based on suspicious activity or noncompliance.

Your response to thier message will be reviewed and your account will be reactivated or remain deactivated.

You have to wait for the review. There are no published guidelines as to how long it may take.

bulats83208825Author

Participant

Thanks for the reply

Abambo

Community Expert

I suppose you used the contact form on the message that your account has been blocked? Watch your spam folder, Adobe answers by e-mail. The initial response is quite rapid, the follow-up investigation may take time.

ABAMBO | Hard- and Software Engineer | Photographer

bulats83208825Author

Participant

Yes i used the contact form on the message and also my mail. Thanks for the reply

Abambo

Community Expert

You need to be patient. I would wait 5 working days and if no answer arrives, retry the contact.

It can take more than a month for getting to a final decision, but normally, Adobe tells you rather quickly, what the issue is:

spamming the moderation queue
submitting other ones work
suspicious sales
...

ABAMBO | Hard- and Software Engineer | Photographer

T

Test Screen Name

Legend

The message has a contact email. You must use it. Be sure you answer carefully any points raise, and ask for clarification of anything unclear. Expect it to take weeks.

bulats83208825Author

Participant

Thanks for the reply.

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