Participating Frequently

Question

All my Adobe accounts has got another persons name ..!

Forum|Forum|3 years ago
February 1, 2023
3 replies
868 views

All my interaction with Adobe has changed to another person. Maybe also this post. I talked to support chat for hours yesterday which finally suggested I wrote a mail to support.

Unfortunately, I haven't heard anything from them yet. They simply don' answer!

Any ideas what too do to reach some expertice at Adobe?

Account management

This topic has been closed for replies.

Abambo

Community Expert

@John T Smith,

Adobe Stock Contributor Support uses a form and e-mail for contributor requests. That support is completely deconnected from the standard Adobe customer care.

Contributors are not customers, but suppliers.

@Ole Schwander,

I suppose this is connected to your post in the contributor forum. If so, there is nothing more than can be done than has been done. If you contacted Contributor support yesterday, you will need to give them a chance to answer. Watch your spam folder.

The post here is confusing:

All my interaction with Adobe has changed to another person. Maybe also this post.

This post is interacting with other users, not with Adobe support.

ABAMBO | Hard- and Software Engineer | Photographer

O

Ole SchwanderAuthor

Participating Frequently

"The post here is confusing:All my interaction with Adobe has changed to another person"

Why - another name has taken over my apps and Stock Port. It's serious enough in my view ....

Abambo

Community Expert

So, your account has been hijacked, but you can still sign in. I would change the password and close it to strangers again.

All my interaction with Adobe has changed to another person is not correct English (it's grammatically correct, but makes no sense). If your preferred language is not English, you should write in your language, to avoid confusion.

It would make, however, sense that your contributor account got closed, if it got hijacked and the hijacker did unauthorized operations, like buying your assets and asking for a payout to different credentials than yours.

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

can you sign into your account, https://account.adobe.com?

O

Ole SchwanderAuthor

Participating Frequently

Yes, but its not my name.

kglad

Community Expert

why can't you change the name?

John T Smith

Community Expert

>suggested I wrote a mail to support

Adobe does NOT do support using email

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

O

Ole SchwanderAuthor

Participating Frequently

"Adobe does NOT do support by email" - why do they say so ...?!

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